General Manager

Job Description

Functional Responsibilities:

1. Business

• Ensure execution of operating standards that optimize returns on assets and increases sales andimproves profits.
• Analyze and report weekly on controllable, sales and profits to ensure accurate and timelyfinancial tracking.
• Must be competent in developing and recommending operating plan, training budget and budgetin addition to ensuring meeting established budgetary guidelines.
• Ensure crisis management system is followed as requires to maintain efficient operations.
• Ensure good public relations efforts as requires enhancing and preserving a good company image.

2. Sales

• Set sales target of the responsible areas and drive sales to ensure achieve target.
• Evaluate sales trends and take appropriate action plan to close the sales gaps.
• Provide input to Depo Manager and HORICA Manager, Modern trade Manager on local & international programs to maximize the impact of Marketing.

3. People

• With the agreement of the appropriate Human Resources Manager and CEO, take appropriate
  employment actions to ensure quality of management and proper staffing levels.
• Lead the team to create, develop and update any related procedures/ systems and operational
  manual.
• Coach, counsel and develop Depo Manager and Restaurant Manager in the achievement of
  company standards and their personal development plans.
• Ensure proper training phases are successfully completed of all company restaurant personnel in
  relation to their development.
• Utilize a communication process to ensure all staff is aware of expectations and performance
  standards.
• Ensure that any government regulations are upheld by all management staff.

4. Customer

• Ensure 100% customer satisfaction at all time
• Ensure all sale operate at a high quality level. standard with emphasis on customer service with
  standards and procedures of sale engagement.
• Ensure Depo Manager and all sale manager resolves customer complaints in a proper and swift
  manner.

5. Perform other duties as assigned by.

EDUCATION:

• bachelor’s degree in business administration, management or a field related.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• 5-7 years’ experience Background in WINE Or Beverage
• Proven experience as a General Manager or similar executive role beverage
• Proven ability to drive the sales process from plan to close
• Excellent mentoring, coaching and people management skills

COMPETENCIES:

• Excellent computer skill Excel, Word, e-mail, outlook proficiency
• Flexible and Strong relationship